APPLICABILITYThese general conditions apply to:orders placed for products available on prospinning.com (the “Website”) by consumers within Europe; andthe use of any information, documents, graphics, movies, features, music and/or other services on the Website.Please ensure that you read these general conditions carefully and check that the details of your order are complete and accurate before submitting your order. If you think that there is a mistake, please contact us. PLACING ORDERS ON THE WEBSITEELIGIBILITY TO ORDERTo place an order on the Website, you must be:at least 16 years old HOW TO ORDERYou need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes designing customized items, adding items to your shopping cart and submitting your order.Placing an order on the Website is easy. Add the products to your shopping cart.Proceed to checkout.Select delivery and billing options.Review your order.Submit your order.Receive an online order acknowledgment.Receive an online order confirmation.When you submit an order we will send you an email acknowledging receipt of your order. This does not mean that we have accepted your order. Our acceptance of the order takes place when the Products are shipped to you - we will send you an email confirming that the Products have been shipped (“Order Confirmation”). At this point a contract, containing these general conditions, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these general conditions and the Order Confirmation for future reference.If we are unable to supply you with a product, we will inform you of this in writing and will not process the order. OUR RIGHT TO REJECT YOUR ORDER OR CANCEL A CONTRACTFulfillment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we have cancelled:the product is not available / in stock;your billing information is not correct or not verifiable;your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;your bank transfer payment is not received within 12 calendar days after acceptance of your order;we have reason to believe you are under 16;we have reason to believe that you are a reseller;there was an error in the price displayed on the Website;we could not deliver to the address provided by you;due to an Event Outside Our Control (see art. 10 below); orin the event of misspelling, pricing or other errors or mistakes in the Website information. PRICE/PAYMENTPAYMENT METHODSYou can find the available payment methods for each country in the help section of the Website. We do not accept any method of payment other than those listed in the help section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action. PRICES AND CURRENCYThe product prices displayed on the Website are inclusive of Value-Added Tax (VAT). Shipping rates are applied per order. The exact shipping rates depend on the country where your order is being delivered to. For details on shipping rates per country see the help section of the Website. YOUR TOTAL PRICEThe total price specified in the final check out screen includes tax and shipping costs. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency. PRICE CHANGESThe prices of the products will be as displayed on the Website. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation. SHIPPING & DELIVERYDELIVERY – WHERE AND WHENWe deliver products from Monday to Friday. We do not ship on certain public holidays.We can only fulfill an order to a delivery address which is a home or office address in one of the countries listed in the help section of the Website. INSPECTION UPON DELIVERYUpon delivery, please inspect the packaging for damage. If it appears that the products are damaged, please do not accept the shipment. LIABILITYIf Prospinning fails to comply with these general conditions, we shall be responsible for loss or damage you suffer that is a foreseeable result of our breach of these general conditions or our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the contract. Even though we have created the caused by viruses, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any website linked to it or any incorrectness, or incompleteness of the Website. Although we use encrypted security software, the security of information and payments transmitted via Internet or via e-mail can’t be guaranteed. EVENTS OUTSIDE OUR CONTROLAn Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.If an Event Outside Our Control takes place that affects the performance of our obligations under these general conditions:We will contact you as soon as reasonably possible to notify you APPLICABLE LAWThese general conditions and all disputes arising in connection with these general conditions, including the validity thereof, or with the use of the Website(s) or with any purchases on the Website shall be governed by Spanish law. AVAILABILITY OF THE WEBSITEWe do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period. YOUR ACCOUNT AND PASSWORDIf you choose to register on the Website you must treat the username and password for your account as confidential and must not disclose it to any third party.We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify Prospinning Store SL. LINKED SITESThe Website provides links to external Internet sites. We shall not be liable for the use or the content of internet sites that link to this site or which are linked from it. VARIATION OF GENERAL CONDITIONSWe may revise these general conditions from time to time. Every time you order products from us, the general conditions in force at that time will apply to the contract between you and us.


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